Case Study: Go-Ahead London’s Andrew Moate achieves faster depot IT support and less downtime with RealVNC

Go-Ahead London - Customer Case Study

Go-Ahead London, led by Andrew Moate, needed a way to remotely administer and maintain computers across its bus depots throughout London without requiring an on-site IT presence. Its depots support critical operations like parts ordering and personnel planning, so downtime and slow issue resolution were major concerns. Go-Ahead London chose RealVNC’s VNC Connect Enterprise subscription to help manage this distributed environment.

RealVNC implemented remote access software with an Enterprise license and Deployment Tool, making it easier to roll out and manage 500 licenses across 510 remote computers. The solution enabled IT staff to support depots citywide, respond to issues faster, and reduce downtime. Go-Ahead London said the software improved efficiency and made colleagues happier, with better remote support performance across London.

Go-Ahead London Andrew Moate

Andrew Moate

Assistant Systems Manager