Case Study: Fujifilm achieves faster, lower-cost remote support with RealVNC

Fujifilm - Customer Case Study

Fujifilm UK Ltd’s Medical Systems Strategic Business Unit needed a better way to support medical imaging workstations spread across the UK, Ireland, and the Channel Islands, including remote locations like the Scottish Isles. On-site troubleshooting was time-consuming and expensive, especially for minor adjustments and user-error issues, so the team turned to RealVNC and its VNC Connect remote access software.

RealVNC implemented an Enterprise subscription of VNC Connect, giving Fujifilm secure, instant remote access to 80 computers so engineers could diagnose and fix problems without traveling. The result was far fewer on-site visits, faster support response times, reduced call handling and travel costs, and improved uptime, with the solution described as seamless and easy to manage.

Fujifilm

Richard Cahalane

Applications Manager