Case Study: Clackamas County Fire District achieves faster remote support and lower maintenance costs with RealVNC

Clackamas County Fire District - Customer Case Study

Clackamas County Fire District needed a way for its small IT team to quickly maintain mission-critical onboard PCs in 18 fire stations without disrupting emergency response. Using RealVNC’s VNC Connect Enterprise remote access software, the district could no longer rely on time-consuming on-site visits when issues affected map and 911 call display systems.

RealVNC implemented secure remote support so the IT team could troubleshoot and fix problems directly from their desks across 50 remote computers. The result was significant time and cost savings, reduced travel, and faster issue resolution, helping keep fire engines ready to respond around the clock and minimizing disruption to rescue efforts.

Clackamas County Fire District

Rashed Sarhadi

Information Technology Services