Case Study: Calderstones NHS Trust achieves faster IT support and reduced downtime with RealVNC

Calderstones NHS Trust - Customer Case Study

Calderstones NHS Trust, a healthcare provider supporting 1,600 staff across sites spread throughout the North West of England, needed a faster way to deliver IT helpdesk support and reduce downtime for its specialist care teams. Its small IT team was spending too much time traveling between buildings and community houses to fix issues, which affected efficiency and staff morale.

To solve this, Calderstones NHS Trust deployed RealVNC remote access software, specifically VNC Connect with an Enterprise subscription, across all computers. With RealVNC, technicians could troubleshoot remotely, cutting travel time by up to an hour per visit, reducing off-site costs, improving helpdesk responsiveness, and helping staff resolve issues themselves through live chat support.

Calderstones NHS Trust

Stuart Grimshaw

Technical Manager