Case Study: BIOTRONIK achieves faster, more secure customer support with RealVNC Connect

Biotronik improves customer support across 100+ countries with RealVNC

Biotronik, a leading global medical technology company, faced significant challenges in providing timely technical support for its highly specialized cardiac rhythm management devices. Their support team, limited to phone assistance, often struggled to obtain necessary log files from remote clinical sites, leading to inefficiencies and sometimes requiring costly on-site visits that complicated patient scheduling. To overcome these obstacles, Biotronik partnered with RealVNC to implement a secure remote access solution integrated into their Renamic Neo programming device.

By leveraging RealVNC Connect to create their LiveSupport service, Biotronik can now remotely access and control devices to provide instant, direct support to clinicians during implants and follow-ups. This solution from RealVNC eliminated the need for travel, significantly boosted operational efficiency, and streamlined customer support processes. Most importantly, it allows Biotronik to maintain their commitment to security and dependability while ensuring better patient care and safety.

Biotronik