Case Study: BIOTRONIK boosts remote support efficiency with RealVNC Connect

Biotronik boosts patient support across 100+ countries with RealVNC Connect

Biotronik, a leading global medical technology company, faced significant challenges in providing efficient technical support for its life-saving cardiac devices. Their support team, led by medical engineer Jan Iden, was limited by relying on phone support and costly on-site visits, which delayed issue resolution and created scheduling difficulties for clinicians and patients. To overcome this, they partnered with vendor RealVNC to implement a remote access solution.

The solution was RealVNC Connect, which was integrated into Biotronik's Renamic Neo programming device to create the LiveSupport service. This allowed RealVNC to provide secure, instant remote access to support staff, enabling them to see and control devices directly. The results were a major boost in operational efficiency by eliminating travel time, significantly improved customer support, and enhanced patient safety, all while ensuring the highest security standards for sensitive healthcare data.

Biotronik