Case Study: Berwin Leighton Paisner achieves faster, more cost-effective IT support with RealVNC

Berwin Leighton Paisner - Customer Case Study

Berwin Leighton Paisner (BLP), a global law firm with 720 lawyers and offices in London, Abu Dhabi, Brussels, Paris, and Singapore, needed a way to resolve IT issues quickly across remote staff PCs and to train new starters without incurring travel time and costs. The firm chose RealVNC’s remote access software, VNC Connect with an Enterprise subscription, to support its international helpdesk and internal training needs.

RealVNC deployed across the firm with easy-to-use, low-bandwidth remote access and chat features that let the IT team troubleshoot from London and communicate directly with users. The result was faster support, less disruption for lawyers and clients, and more cost-effective remote training; BLP reported that it could resolve 95% of IT issues directly from the helpdesk.

Berwin Leighton Paisner

Wayne Murray

IT Helpdesk Supervisor