Case Study: Arup improves global IT support efficiency with RealVNC

Arup - Customer Case Study

Arup, a global construction and engineering firm with 92 offices in 40 countries, needed to streamline IT support across a distributed workforce without wasting time or money on travel. To address this challenge, Arup turned to RealVNC remote access software, specifically VNC Connect, Enterprise subscription, to provide fast, reliable, and secure support for its 13,000 employees and critical systems.

RealVNC implemented its remote access solution across Arup’s environment, with nearly 17,000 licenses deployed through SCCM on client computers worldwide. The result was quicker first-time problem resolution, fewer repeat calls, improved support efficiency, and stronger employee satisfaction; the IT team also gained more time to focus on new technology initiatives, while maintaining security and authorization controls.

Arup

Matt Smith

Technical Operations Manager