Case Study: Arizona State University achieves faster, lower-cost campus IT support with RealVNC

Arizona State University - Customer Case Study

Arizona State University’s W.P. Carey School of Business needed a reliable way to support roughly 1,000 computers across multiple platforms, with up to 700 online at once, without sending IT staff all over campus. The university chose RealVNC remote access software, specifically VNC Connect with an Enterprise subscription, to help its 20-person IT team resolve issues quickly and keep systems available for students and staff.

With RealVNC, Arizona State University can remotely connect to and control campus computers from the help desk, reducing disruption and avoiding unnecessary travel. RealVNC’s cross-platform performance and reliability improved remote troubleshooting, helping decrease support call repeat rates, handling time, and on-site costs while enabling faster, more effective IT support across the business school.

Arizona State University

Stephen Ostrum

System Support Analyst