Case Study: Aardman Animations achieves faster IT support and reduced downtime with RealVNC remote access software

Aardman Animations - Customer Case Study

Aardman Animations, the Bristol-based animation studio behind Wallace and Gromit and Chicken Run, needed a way to remotely support computers in its editing and animation studios across three sites. Its small Production Technology team had to troubleshoot issues, install applications, and make configuration changes quickly, while also supporting multiple operating systems and minimizing bandwidth use. RealVNC remote access software, specifically VNC Connect, Enterprise subscription, was chosen to meet these needs.

With RealVNC, Aardman Animations can access systems directly from the desk, solve technical problems, monitor machines, and make changes without desk-side visits. RealVNC’s cross-platform, peer-to-peer solution reduced disruption and significantly cut system downtime, helping keep production running efficiently across around 200 remote computers.

Aardman Animations

Paul Reeves

Production Technology