Case Study: Western Wealth Communities improves call performance and conversions with RealPage Knock Call Intelligence

Western Wealth Communities saves 2+ hours a day with RealPage

Western Wealth Communities, a multifamily property management company, faced a challenge in improving staff call performance and conversions. Their existing telephone score sheet failed to provide the call intelligence insights needed to uncover training opportunities and understand prospect preferences. They turned to vendor RealPage and its Knock Call Intelligence service for a solution.

RealPage implemented its Knock Call Intelligence solution to capture impactful data and turn calls into actionable insights. The always-on service exponentially improved employee performance and elevated the prospect experience. A key measurable impact was a significant time savings for the training manager, who reported saving two hours or more each day and reducing processes that used to take days down to just hours.

Western Wealth Communities