Case Study: Western Wealth Communities reduces call-auditing time by 80% with RealPage Knock Call Intelligence

RealPage Helps Western Wealth Communities Improve Team Performance

Western Wealth Communities, a multifamily property management company, faced the challenge of gaining actionable insights from their prospect phone calls to improve staff performance. Their existing manual auditing process was inefficient and failed to provide their training manager with the necessary data to effectively coach their team. They turned to vendor RealPage and its Knock Call Intelligence service for a solution.

RealPage implemented its AI-powered Knock Call Intelligence solution to analyze every phone interaction. This provided qualitative insights that Western Wealth used to identify coaching opportunities and improve agent performance. The measurable results were significant, including an 80% reduction in call-auditing time and saving the training manager over two hours per day, which led to increased conversions and a better customer experience.

Western Wealth Communities

Holly Kight

Training Manager