Case Study: a large national multifamily PMC firm improves leasing efficiency and prospect experience with RealPage Front Office

Large National Multifamily PMC Relies on Knock & On-Site

A large national multifamily property management company (PMC) with a portfolio of over 20,000 communities faced challenges in standing out within a dense, competitive market. They needed to respond to prospects more swiftly, improve the leasing experience, and help their staff operate more efficiently amidst ongoing labor shortages. The company's own employees specifically requested a more intuitive CRM tool to help them improve performance, identifying RealPage's Knock® platform as the ideal solution.

The PMC implemented RealPage's Knock® and On-Site® solutions to automate and streamline their prospect engagement and leasing processes. The intuitive nature of the platforms made training and adoption easy for frontline staff, and the strong integration with their existing Yardi Voyager system ensured data accuracy. RealPage's solutions enabled the company to respond to leads faster, provide a superior mobile application experience, and seamlessly convert more prospects into applicants. This strengthened their reputation as an innovator, improved team satisfaction, and helped capture more business in their competitive market.