Case Study: JVM Realty Corporation improves call response and leasing conversions with RealPage Contact Center All Calls

JVM Realty Corporation improves contact center coverage across 18 properties and 5,429 units with RealPage

JVM Realty Corporation sought to improve its contact center operations across its 18 properties. Their challenge was moving from a model that only focused on missed calls to one that could better capture leads and improve the prospect experience. To address this, they implemented the RealPage Contact Center All Calls service.

The solution from RealPage involved switching to an "all calls" model, enabling prospects to immediately speak with a live person. This allowed property managers to effectively capture and follow up on high-quality leads. As a result, RealPage helped JVM Realty achieve a shorter average answer time, a reduced call abandonment rate, and more appointments set, ultimately leading to increased new leases and improved customer satisfaction.

JVM Realty Corporation