Case Study: Ivy Residences achieves zero missed calls with RealPage Knock AI Voice

Ivy Residences Never Miss a Call With Knock AI Voice

Ivy Residences, a premier multifamily property manager in Chicago's Hyde Park, was facing significant challenges due to staffing shortages. They were missing 27.37% of prospect calls and struggling to provide consistent information across their many properties. An attempt to use a traditional call center resulted in further issues due to a language barrier, leading to mishandled calls and lost leasing opportunities.

The company implemented the Knock AI Voice solution from RealPage. The AI voice assistant answered 100% of calls 24/7, collected prospect information, and booked appointments. This resulted in a 0% missed call rate, a 285% increase in guest card qualification, a 50% rise in completions, and saved the team 20 hours of phone time, all at a lower cost than a call center.

Ivy Residences

Chantel Karnes

Sales Director