Case Study: Ivy Residences achieves 100% call answer rates with RealPage Knock AI Voice

Ivy Residences answers 100% of calls with RealPage

Ivy Residences, a premier multifamily community in Hyde Park, faced significant staffing challenges that led to missing nearly one-third of incoming leasing calls. This resulted in mishandled leads and an inability to complete guest cards effectively. The customer turned to vendor RealPage for a solution, specifically their Knock AI Voice service, to regain control over their phone leads.

By implementing RealPage's Knock AI Voice, Ivy Residences found a better alternative to a problematic call center. The solution enabled the property to answer 100% of its incoming calls, completely eliminating missed opportunities. This successful implementation by RealPage transformed their leasing operations, ensuring no call is missed.

Ivy Residences