Case Study: Panco Management achieves higher NOI and greater efficiency with RealPage Expense Management

How Panco Increased Asset Value and Improved Efficiency

Panco Management, a private asset and property management company, sought to increase productivity and improve its bottom line across its portfolio of 34 properties. The challenge involved overcoming significant organizational resistance to change as they aimed to eliminate paper-based processes for procurement, invoicing, and resident billing. This required educating staff and changing established behaviors while maintaining resident satisfaction, a daunting task they partnered with RealPage to solve.

RealPage implemented its Expense Management solution to automate and streamline Panco's operations, making the company paperless. The solution included tools for online procurement, invoicing processing, and resident utility billing. The results were dramatic: Panco cut monthly billing costs by over $3,000, improved eBilling usage by 119%, and increased each property's NOI by over 5% annually. RealPage's efforts are forecasted to boost the portfolio's overall value by over $10 million and yield an ROI of more than $5 per unit.

Panco Management

Kathy Masterson

Senior Vice President of Operations