Case Study: Champlain Housing Trust boosts online payments with RealPage LOFT resident portal

Champlain Housing Trust boosts online payments by 33% with RealPage

Champlain Housing Trust (CHT), an affordable housing provider, wanted to modernize the resident portal across its 90 properties to improve the renter experience with intuitive self-service tools. They partnered with vendor RealPage to upgrade their system.

By implementing RealPage's LOFT portal (formerly ActiveBuilding), CHT achieved significant results. The solution led to a 33% increase in online payment adoption by residents, saved staff 1-2 hours per week on user management, and improved portfolio-wide communications and resident engagement.

Champlain Housing Trust