Case Study: Carter-Haston achieves greater leasing efficiency and more qualified leads with RealPage Knock AI

Carter-Haston boosts tour bookings 211% with RealPage

The customer, Carter-Haston, a manager of 60 multifamily properties, sought more efficient ways to provide customer service. Their challenges included reducing the time leasing agents spent on queries, addressing lost calls and incomplete prospect details, and converting more qualified leads into leases. To address this, they turned to the vendor RealPage and implemented its Knock AI Leasing Agent service.

RealPage's solution was an AI-powered omnichannel communication tool for calling, text, email, and chat. This implementation led to significant measurable results for Carter-Haston, including a 7% increase in answered calls, a 165% increase in completed CRM contact records, and a 211% increase in tour bookings. Furthermore, the RealPage solution saved each leasing agent 11 hours per month, per property.

Carter-Haston