Case Study: Mercona boosts employee engagement and performance with Reality HR

Mercona - Customer Case Study

Mercona, a UK-based sales and marketing operation for own-label sun care, hair colour, hair care, and skin/body care products, was facing people and performance challenges after Sally Woods became General Manager. To address the need for better employee engagement, clearer expectations, and stronger support for ambitious staff, they turned to Reality HR for expert HR support focused on competency framework and performance management development.

Reality HR created a tailored competency framework, introduced a bespoke performance appraisal system, trained the management team, and worked with employees on personal development plans and targeted training. The result was a more engaged and motivated team with improved confidence and clearer career progression, while the business also gained better insight into team dynamics and recruitment gaps. Sally Woods said the work had a major positive impact and described Reality HR as “worth their weight in gold.”

Mercona

Sally Woods

General Manager