Case Study: Vivaz Dance reduces returns with ReaLift

Vivaz Dance cuts return rates by 52.5% with ReaLift

Vivaz Dance, an online dancewear brand based in Sydney, Australia, faced a significant challenge with high return rates and customer service inquiries due to sizing issues with their footwear. Their existing solutions, such as detailed size charts, were ineffective. The company partnered with ReaLift to find a solution to this problem.

ReaLift implemented its web-based footwear sizing solution for Vivaz Dance. This tool helped shoppers find their ideal shoe size, leading to a 52.5% decrease in return rates, a 50% decrease in overall returns, and a 16% increase in shoe orders. Furthermore, 38% of shoppers used the ReaLift tool to inform their purchase.

Vivaz dance