Case Study: Vivaz Dance reduces returns and boosts shoe orders with ReaLift

Vivaz Dance - Customer Case Study

vivaz dance, an australian online dancewear retailer, faced significant challenges with high return rates and customer service inquiries due to sizing issues. To address this problem hindering their growth, the company partnered with vendor ReaLift to implement its web-based footwear sizing solution.

By deploying ReaLift's tool, vivaz dance saw substantial improvements within 75 days. The results included a 52.5% decrease in return rates, a 16% increase in shoe orders, and a 50% decrease in overall returns. Furthermore, 38% of shoppers used the ReaLift tool to complete their purchase, demonstrating its effectiveness and customer adoption.

Vivaz dance

Amber Ben

Director & Head Designer