Case Study: Jerusalem Sandals reduces return rates with ReaLift

Jerusalem Sandals cuts return rates by 26% with ReaLift

Jerusalem Sandals, a digitally native brand selling handcrafted footwear, faced a significant challenge with online sizing. Because each sandal is handmade, maintaining a large inventory of half-sizes was not feasible, leading to high return rates and shopper hesitation. They partnered with ReaLift to implement its web-based footwear sizing solution to help customers find their ideal size.

By deploying ReaLift's solution, Jerusalem Sandals enabled shoppers to find their correct size for the first time. This resulted in a substantial measurable impact, including a 26% decrease in return rates, an 11% higher conversion rate versus the previous year, and an 18.5% higher average order value compared to the sitewide average.

Jerusalem Sandals