Case Study: GREATS reduces returns and boosts conversion with ReaLift

GREATS lowers return rate by 56% with ReaLift

GREATS, a Brooklyn-based sneaker brand, faced a challenge with product returns due to sizing uncertainty. Without physical stores, customers were forced to guess their correct size across different footwear styles, which decreased customer satisfaction and lifetime value. To address this, GREATS implemented the ReaLift sizing solution.

By using ReaLift's RealSize tool, GREATS achieved significant improvements. The results included a 56% lower return rate among shoppers who used the tool and a 52% conversion rate after its use. Furthermore, 31.6% of new shoppers utilized ReaLift to make a purchase. The implementation of ReaLift's technology successfully reduced returns and improved the customer experience.

GREATS Footwear