Case Study: Velvet Green triples customer base with RealGreen and Slingshot

Velvet Green grows customers 240% with Real Green Systems

Velvet Green, an organic lawn care company, faced significant challenges managing rapid growth. Their small team was overwhelmed by high call volumes, particularly on Monday mornings when they would return to 15-20 voicemails, leading to missed sales opportunities and an inability to hire additional full-time office staff. To address this, they turned to vendor Real Green Systems for a solution.

By implementing RealGreen's Service Assistant 5 CRM platform integrated with Slingshot call center services, Velvet Green centralized all customer data and communications. This solution from Real Green Systems eliminated their voicemail backlog and ensured all customer interactions were automatically recorded. The results were substantial: their customer base grew from 250 to nearly 900 in just three years, Monday morning voicemails dropped to zero, and they captured significantly more sales opportunities.

Velvet Green