Case Study: Silver Peak boosts voucher redemption with ReadyTech's self-service training portal

Silver Peak boosts voucher redemption 80-90% with ReadyTech

Silver Peak, a global leader in broadband and hybrid WAN solutions, faced a challenge with its self-paced training program. Their manual process for distributing training vouchers via email caused significant delays, leading to 35% of students never redeeming their vouchers or completing their virtual labs. This delay compromised training effectiveness and product adoption. Silver Peak partnered with vendor ReadyTech to revamp this process using their Self-Paced Training Solution.

ReadyTech developed a self-service e-commerce portal that allowed students to autonomously request and receive virtual training lab vouchers. This solution eliminated the manual delay and provided Silver Peak with voucher tracking and financial transaction management. The new system worked flawlessly, resulting in an 80-90% increase in voucher redemptions and a dramatic rise in the number of students completing their training.

Silver Peak