Case Study: Gray Line Investments achieves higher deal success and scalable outbound dialing with ReadyMode

How partnership is a catalyst for success

Gray Line Investments, a U.S.-based real estate wholesaling company, needed a stronger support strategy and process for its outbound predictive dialer as the business scaled. After trying other dialers, Gray Line sought a solution that combined effective dialing technology with hands-on customer success to keep phone-based customer engagement running smoothly.

ReadyMode provided that combination through its predictive dialer platform plus dedicated onboarding, customer success teams, agent reporting, and live floor monitoring to optimize staffing and wait times. As a result, Gray Line increased phone-driven deals (Call Success Rate: 50% uplift), generates 25+ outbound leads per day, and manages 10+ lead agents daily more effectively—allowing the company to focus on dialing, engagement, and scaling its business.

Gray Line Investments

Adam Parsons

Acquisition Manager