Case Study: Western Cape Government improves digital inclusion with ReadSpeaker webReader

Western Cape Government improves digital inclusion with ReadSpeaker, driving up to 60,000 webReader sessions

The Western Cape Government faced the challenge of communicating effectively with its highly diverse population, which included nearly a dozen language groups and varying levels of literacy and disability. To improve digital inclusion and accessibility on its website, the customer partnered with vendor ReadSpeaker to implement its webReader text-to-speech solution.

ReadSpeaker's webReader provided a tool that allows users to listen to content, which was crucial for audiences who understand spoken English but cannot read it. The solution resulted in a significant measurable impact, with usage spiking by up to 60,000 sessions following important government addresses and document releases, greatly enhancing citizen engagement and access to vital information.

Western Cape Government