Case Study: VGZ improves customer self-service with ReadSpeaker’s voicebot

VGZ handles 25% of customer questions with ReadSpeaker

VGZ, a large non-profit health insurance corporation in the Netherlands, sought to provide innovative and automated customer support. They partnered with the vendor ReadSpeaker to implement a voicebot solution, aiming to help customers access IVR-solutions automatically and reduce the workload on human staff.

ReadSpeaker created a distinctive voice and personality for the voicebot, named Sam, which was first tested with a limited customer group. After being trained and modified, Sam was launched to all VGZ clients. Within three months, the ReadSpeaker solution was helping over 100 customers per day and successfully handling 25% of all customer questions independently, leading to high satisfaction among both customers and staff.

VGZ