Case Study: Bank of Beirut achieves greater accessibility with ReadSpeaker TTS

Bank of Beirut improves accessibility for 90% of web users with ReadSpeaker

Bank of Beirut, a leading bank in Lebanon, sought to make its online and mobile banking services more accessible for customers with low vision, dyslexia, low literacy, and older adults. The challenge was to promote equal access to its services on the go, especially since a significant portion of websites are inaccessible to those using assistive technology. To address this, the bank turned to the vendor ReadSpeaker and its text-to-speech (TTS) solutions.

By implementing ReadSpeaker's TTS technology, Bank of Beirut made its website, mobile app, and even in-branch services more accessible. The solution allowed customers to listen to documents like contracts and account information, enabling easier access to banking services from anywhere. ReadSpeaker helped the bank instantly deploy a service that improved customer satisfaction, met regulatory requirements for accessibility, and was cost-effective to implement and manage.

Bank of Beirut