Case Study: Detour improves partner onboarding and documentation with ReadMe

How they're using ReadMe to help their partners get started using their products

Detour, a San Francisco-based startup creating GPS-guided audio tours, faced challenges in scaling its partner onboarding and documentation. Their original Google Sites setup was inflexible and time-consuming to maintain, which was a significant hurdle for a small team constantly updating their unique software and production guidelines. They turned to ReadMe for a more dynamic documentation solution.

Using ReadMe, Detour created two accessible documentation hubs. The platform's features, especially suggested edits, streamlined their update process, eliminating lengthy email chains. This was crucial when clearly documenting new, complex features like augmented reality. The solution supported Detour's rapid expansion to 17 cities across 3 continents by ensuring all partners, regardless of location, had immediate access to high-quality, up-to-date guides, with the new AR section becoming their most frequently referenced content.

Detour

Matt Hettich

Leads Technical Support for Platform Partners and Tour Producers