Case Study: Heap reduces integration tickets and doubles search engagement with ReadMe

How Heap is using ReadMe for both their API and product documentation

Heap used ReadMe for API and product documentation after outgrowing a homegrown system that required a pull request for every small change. As the company grew, it also needed more control over the documentation UI and a way to keep product docs and API docs together without confusing users.

With ReadMe, Heap rebuilt the doc structure in one night and gave its teams an easier way to author and manage documentation in markdown. The new docs reduced integration tickets by 33%, doubled search engagement, and helped Heap launch features and documentation at the same time.

Heap

Matt Roe

Head of Customer Success