Case Study: Doppler reduces support tickets by 35% with ReadMe

Doppler - Customer Case Study

Doppler, a Dev Tools B2B company, needed to replace two in-house documentation hubs that were difficult to maintain, keep in sync, and style. After evaluating documentation tools, the team chose ReadMe to support a branded, easy-to-update docs experience that could help onboard new customers and answer common questions.

Using ReadMe, Doppler built custom-styled documentation with an interactive API Explorer, Suggest Edits, widgets for screenshots, code samples, videos, and callouts, and animated Journeys on the welcome page. Brian Vallelunga said the changes reduced support ticket load by 35% and decreased onboarding times from hours to minutes.

Doppler

Brian Vallelunga

Chief Executive Officer