Case Study: Sydney Water strengthens business resilience with ReadiNow

Sydney Water Conquers Business Resilience with ReadiNow

Sydney Water, a major water utility serving Greater Sydney, the Blue Mountains and the Illawarra, needed a faster and more reliable way to manage business continuity and resilience. Its manual business impact assessments and continuity planning process was too time-consuming to repeat annually, especially as assets, suppliers, people criticality and operational risks changed constantly. ReadiNow’s Business Continuity Management solution was introduced to replace manual collation and help the resilience team keep critical information current.

With ReadiNow, Sydney Water centralized resilience data, automated drafts of business continuity plans, and enabled teams to manage dependencies, testing, dashboards and incident records in one no-code platform. The API capabilities also let the team connect weather warnings and incident data, while strong security and disaster recovery gave them confidence in the system. As a result, Sydney Water can produce BIA summaries and business continuity plans with a single button click, improving speed, collaboration and confidence in their readiness.

Sydney Water

Rebecca Gonzalez

Resilience Program’s Leader