Case Study: a major Australian financial institution achieves stronger business continuity management with ReadiNow

How a leading Australian financial institution achieved value from their business continuity system

One of Australia’s largest financial institutions, a global organization, needed to fix major gaps in its business continuity management after an internal audit found outdated data, limited automation, manual spreadsheet-based processes, and poor visibility into branch-level risk and controls. The bank lacked a single source of truth and struggled to assess security and operational continuity risks effectively, creating higher liability, lower productivity, and dependency on an end-of-life legacy system.

The institution implemented ReadiNow’s GRC platform, including Business Continuity Management, Incident Communications Management, IT Disaster Recovery, and Security Risk Management. ReadiNow helped centralize asset and risk registers, automate assessments and reporting, improve audit trails and accountability, and enable faster updates and daily reporting; reports that once took days were available instantly. The bank also gained better visibility into risk exposure, stronger operational resiliency, and the agility to update processes and questionnaires quickly with zero-code changes.