Case Study: Idaho Backflow saves 2 hours of work per day with ReachOutSuite

How the service scheduling software’s customizable digital forms and advanced features transformed a backflow testing business in Idaho

Idaho Backflow, a plumbing business specializing in backflow testing and repair, faced significant challenges with its paper-based and manual processes for scheduling, data collection, and reporting. Owner Clayton Barrows found that using Google Calendar and a legacy application was inefficient, time-consuming, and obscured bigger business opportunities, leading him to search for a better solution, which he found in ReachOutSuite's field service software.

By implementing ReachOutSuite, the company replaced its outdated systems with digital, mobile-accessible forms for data collection and a robust scheduling calendar. The solution automated report generation by auto-populating information, saving an estimated two hours of work per day, eliminating data entry errors, and providing reliable scheduling to ensure no customer appointments were missed. The vendor, ReachOutSuite, provided the tools that transformed the business's operations and efficiency.

Idaho Backflow

Clayton Barrows

Idaho Backflow