Case Study: Advanced Storage & Retrieval Systems streamlines inspections and service workflows with ReachOutSuite

How ReachOut’s smart scheduling features and custom forms helped ASRS install & service material handling systems

Advanced Storage & Retrieval Systems (ASRS), a distributor and service provider for high-end material handling systems, faced challenges with inefficient, manual scheduling of technician dispatches and paper-based data capture for installation and maintenance jobs. To streamline their service workflow, the company sought a digital solution and implemented ReachOut's field service software.

By adopting ReachOut, ASRS leveraged its smart scheduling and custom mobile forms to digitize its operations. The solution provided an intuitive drag-and-drop scheduler for assigning technicians and a centralized CRM for customer data. This enabled ASRS to eliminate paper records, improve job tracking, and equip field technicians with instant access to information, leading to more efficient and effective service delivery.

Advanced Storage & Retrieval Systems

Jack Chynoweth

Advanced Storage & Retrieval Systems