Case Study: Five Brothers streamlines field service reporting and contractor management with ReachOutSuite

Five Brothers completes inspections in under 5 minutes with ReachOutSuite

Five Brothers, a property preservation and asset management company, faced significant inefficiencies in managing its nationwide network of field contractors. Their legacy system led to productivity losses for administrators who had to sift through disorganized data and irrelevant photos, while contractors relied on tedious, paper-based forms. This hampered their ability to effectively monitor jobs and maintain trust with client banks. They turned to the vendor ReachOut and its ReachOut FSM solution to modernize their operations.

ReachOut implemented a customized field service management solution featuring mobile image capture with timestamps, digitized forms, and custom approval workflows. The solution included a unique proximity meter for route optimization and offline data capture for areas with poor connectivity. By integrating with Five Brothers' internal systems, ReachOut streamlined the entire reporting process. As a result, the company reduced inspection times to under five minutes, achieved significant time and cost savings, and transformed its overall job and contractor management, according to their Chief Information Officer.

Five Brothers