Case Study: Bruno's Pizza increases online orders and redirects calls with ReachifyAI

Bruno's Pizza - Customer Case Study

Bruno's Pizza, a long-standing Italian restaurant, was struggling with high call volumes that overwhelmed its staff and led to missed orders, especially during peak hours. They partnered with ReachifyAI to implement its call deflection technology, which automated the order-taking process and allowed their team to focus on food quality and production.

The solution from ReachifyAI redirected calls to a self-serve menu that converted calls to SMS texts, providing customers with one-click access to online ordering and other information. This resulted in 80% of calls being successfully redirected to online services and led to a 50% increase in online orders during peak times, preventing lost sales and improving operational efficiency.

Bruno's Pizza

John

Bruno's Pizza