Case Study: Swap scales global pipeline and boosts engagement with Reachdesk

Swap boosts gifting claim rate to 37% with Reachdesk

Swap, a fast-growing ecommerce platform, faced challenges with its manual and unscalable gifting process, which offered no visibility into whether gifts were claimed or effective. Their previous platform had a limited catalog and created administrative headaches, making it impossible to measure campaign performance or scale as the team grew globally.

By implementing Reachdesk, Swap gained a scalable global gifting platform with a wide catalog, real-time tracking, and CRM integration. The solution drove significant results, including a 94% year-over-year growth in gifts sent and an increase in the claim rate from 19% to 37%, accelerating outbound performance and enabling consistent pipeline progression across their three international offices.

Swap