Case Study: Planet DDS achieves 7x pipeline ROI with Reachdesk

Planet DDS drives 7x pipeline ROI with Reachdesk

Planet DDS, a dental software company, faced significant challenges with its manual and inefficient gifting processes. Their previous vendors required teams to handle bulk ordering, pay for storage, and manage all logistics internally, which was time-consuming and eroded trust due to poor fulfillment quality. Both the marketing and HR teams needed a unified platform to streamline gifting and swag distribution.

By implementing Reachdesk's modern gifting platform, Planet DDS eliminated operational overhead. The solution provided an on-demand vendor marketplace, a self-serve store portal, and global warehousing. This enabled self-serve gifting directly from Salesforce for sales reps and streamlined swag programs for employees. The results were substantial, including nearly 7x pipeline ROI, the creation of 20 opportunities within six months, and a 93% gift claim rate, all while significantly saving the teams time and increasing engagement.

Planet DDS