Case Study: Mapp achieves 10X ROI with Reachdesk

Mapp drives 10X ROI with Reachdesk

Mapp, a customer experience platform, faced challenges scaling their gifting campaigns globally across different markets and needed a better way to track and report on their success to nurture prospects and drive engagement. They partnered with the vendor Reachdesk to implement its global gifting solution to overcome these hurdles.

Using Reachdesk, Mapp sent personalized gifts like coffee vouchers and seasonal treats, integrated with their CRM for clear reporting. This solution enabled them to send over 1,800 gifts hassle-free, achieving a 58% redemption rate and driving an impressive 10x ROI on their gifting campaigns.

Mapp