Case Study: Chili Piper boosts global gifting efficiency and engagement with Reachdesk

How Chili Piper transformed relationship-building with Reachdesk gifts

Chili Piper, a leading scheduling and revenue operations platform, needed a better way to manage corporate gifting and swag across teams and regions. Their manual processes were slow, error-prone, and hard to scale, with spreadsheets, Asana forms, and limited visibility causing delays and inconsistent experiences. Reachdesk helped them modernize gifting with a more efficient, global solution.

Using Reachdesk’s gifting and swag management platform, Chili Piper streamlined campaign setup, improved global delivery, and made gifting more personal and scalable across sales, marketing, partnerships, and events. The results included 4x monthly send growth, 159% year-over-year growth, a 74% claim rate on bundles in 2024, 62% overall engagement, 100% on-time delivery, and stronger referrals, webinar attendance, and event engagement.

Chili Piper

Taylor Jennings

Head of Research