Case Study: Snohomish County Public Utility Department improves internal communications with Reach Media Network

Snohomish County Public Utility Department boosts internal communication to 80% open rates with Reach

The Snohomish County Public Utility Department faced challenges with outdated internal communication, relying on physical newsletters and boards that led to confusion and low email engagement. Seeking a more effective method, especially during the COVID-19 pandemic, the customer partnered with REACH Media Network to implement its digital signage software and hardware.

REACH Media Network provided a cloud-based content management system and digital displays, allowing the utility to manage all messaging from a central location. This solution led to an 80% open rate for communications and significantly higher information retention. The customer expanded to four screens and plans to give individual teams control of their own signage, saving both time and money on printed materials.

Snohomish County Public Utility Department (pud)