Case Study: Core Highways unifies 1,200 users across five businesses with Re-flow

R&C Williams onboard 1,200 users with Re-flow across 34 depots

R&C Williams, a newly formed nationwide highways and traffic management group, faced the challenge of consolidating five separate businesses, each with its own legacy systems and ingrained ways of working, into one unified operating model. The company needed to onboard over 1,200 users across 34 depots and align them to a single, scalable process, which required significant cultural and operational change. They partnered with vendor Re-flow to implement its field management platform to achieve this.

Re-flow worked collaboratively with R&C Williams on a phased, tailored rollout, adapting the platform to the business's real-world operations rather than enforcing a top-down solution. This partnership approach resulted in the successful onboarding of all users, a 40% reduction in administrative overhead, and the creation of a true single operating model. The solution broke down internal silos, fostered stronger collaboration, and embedded a common language for operations across the entire group, enabling future scale and automation.

R&C Williams