Case Study: Opals Group achieves real-time job visibility with Re-flow

Opals Group reduces paperwork by 100% with Re-flow

Opals Group, a Peterborough-based network infrastructure services company, was facing significant inefficiencies due to manual processes. They struggled with delayed and error-prone job pack transfers, a lack of real-time job visibility, and difficulty in scheduling and auditing field operations. They needed a flexible digital system to enforce processes, capture data, and improve communication. To address these challenges, Opals Group selected the field management software from Re-flow.

Re-flow provided a comprehensive solution, including digital job packs, a smart scheduler, and a custom form builder for creating audits and inspections. This gave the company real-time oversight of field activities, automated communications, and robust data capture. By implementing Re-flow, Opals Group achieved a 100% reduction in paperwork, a 50% increase in communication and auditability, and a 20% increase in health, safety, and environmental reporting. The software also saved field operatives 30 minutes per day and improved overall efficiency, supporting the company's continued growth.

Opals Group