Case Study: Heffernan Utilities improves safety, compliance, and audit readiness with Re-flow

Heffernan Utilities reduces audit prep from weeks to instant readiness with Re-flow

Heffernan Utilities, a major UK-wide multi-utility and infrastructure delivery business, faced challenges in maintaining operational visibility, safety, and compliance as it rapidly scaled its nationwide operations. Its previous reliance on paperwork, WhatsApp, and manual processes made record-keeping difficult and exposed limitations in evidencing work. To address this, the company chose to implement the Re-flow field management platform.

By implementing Re-flow's customizable digital forms and workflows, Heffernan Utilities centralized its SHEQ, operations, commercial, HR, and attendance management into one system. The solution from Re-flow resulted in a significant measurable impact, including the submission of 30-40 near-miss reports weekly, the elimination of recent utility strikes, a reduction of thousands of travelling miles for audits, and the ability to be instantly ready for compliance audits rather than taking weeks to prepare.

Heffernan Utilities