Case Study: B&B Pool and Spa Center boosts efficiency and cost control with RB Retail & Service Solutions

How RB’s Pool Service Management Software Has Helped B&B Pool and Spa Center

B&B Pool and Spa Center was using an old AS/400 homegrown system that met basic needs but lacked the functionality required for service scheduling, quoting, and construction estimating. The company turned to RB Retail & Service Solutions and its pool service management / point of sale software to find a system that could better support the full business.

With RB Retail & Service Solutions, B&B Pool and Spa Center gained a more complete platform that supports service, invoicing and billing, scheduling, construction, inventory, and integration with QuickBooks. The result was stronger employee efficiency, clearer cost analysis, better customer communication through before-and-after photos, and improved adoption, with the company increasing use of the software from about 20% at launch to roughly 75–80% of its capabilities.

B&B Pool and Spa Center

Hugh Smith

Vice President of Operations