Case Study: Hearth and Pool Services streamlines pool service operations with RB Retail & Service Solutions

Hearth and Pool Services - Customer Case Study

Hearth and Pool Services worked with RB Retail & Service Solutions because they needed a single system to replace separate contact database and inventory tools. As a pool service business handling around 75 pools a week, they also wanted better visibility into recurring service work and field updates through iPad devices.

RB Retail & Service Solutions implemented its point of sale software with inventory management, revolving service, and field-based iPad updates. The company says the launch went smoothly, support was excellent, and the business is now faster at finding serial numbers, creating purchase orders, and managing receiving, inventory, and marketing, with employees embracing the system and the owner reporting a much better overall operation and customer experience.

Hearth and Pool Services

Mark Sweeney

Owner