Case Study: Overhead Door of Ottumwa achieves a 100% increase in office productivity and 60% field productivity improvement with RazorSync

Overhead Door Webster County Sees a 60% Increase in Productivity with RazorSync

Overhead Door of Ottumwa, a garage door installation and repair business in Iowa with five office staff and four field technicians, faced fragmented communication and inefficient workflows that led to missed calls, unnecessary travel and lost hours. Vice President Leanna Osborne selected RazorSync’s field service management solution to improve scheduling, remotely track technicians, send work orders without calling, and replace paper-based processes.

RazorSync was rolled out with in-house training and vendor support, enabling geographic dispatching, digital work orders and tablet access to customer records. As a result, RazorSync eliminated back‑tracking, doubled office productivity (100% increase), boosted field productivity by 60%, cut printed paperwork, and delivered more precise customer arrival windows—improving response time, organization and overall efficiency.

Overhead Door of Ottumwa

Leanna Osborne

Vice President